Refund policy

At Kalyani Threads (legal entity: Radhaswami Threads), all products are manufactured, curated, and supplied exclusively for professional and business buyers.
Due to the specialized, customized, and sampling-based nature of our products, we follow a strict no refund, no return, no exchange policy.

This policy applies to all orders placed on kalyanithread.com.

🚫 No Refund, No Return, No Exchange
   We do not accept:
   Returns
   Exchanges
   Refunds
   Goods return (GR) of any kind

   This applies to all product categories, including but not limited to:
   Boutique Curated Boxes
   Bulk Curated Boxes
   Kalyani Threads Special
Any samples, shade cards, or curated assortments, Once an order is placed and payment is completed, it is considered final and non-reversible.

🧵 Nature of Products
All products are supplied for evaluation, sampling, and professional use only.

   Products may include:
   Multiple varieties
   Custom-curated selections
   Exclusive developments
   Shade cards and experimental items

Minor variations in shade, texture, or finish are natural and acceptable in the textile and thread industry. Such variations do not qualify for refund, return, or exchange.

⏱️ Complaint Resolution Window
While we do not offer refunds or returns, we understand the importance of issue resolution.
Any concern must be reported within 48 hours of delivery. Complaints raised after 48 hours will not be considered.

📸 Proof Requirement for Complaints
To review any complaint, buyers must provide:
Clear product photographs and
An unedited unboxing video (recommended)
Lack of proper proof may result in rejection of the complaint.

🛠️ Resolution at Company Discretion
All complaints are reviewed case-by-case.
Any resolution, if offered, is at the sole discretion of Kalyani Threads.

•    Resolution does not guarantee:
     Refund
     Replacement 
     Return approval

🚚 Shipping-Related Issues
Issues related to courier delays, customs clearance, damage in transit, or loss during shipping are not eligible for refund or return. Buyers must coordinate directly with the courier or customs authorities where applicable.

📌 Final Note

By placing an order on kalyanithread.com, the buyer acknowledges and agrees that:
All sales are final
No refunds, returns, or exchanges are permitted
Complaint review is limited to the defined 48-hour window