Terms of service

Welcome to kalyanithread.com, operated by Kalyani Threads, the brand name of Radhaswami Threads, a business registered and operating in Gujarat, India.
By accessing, browsing, or placing an order on this website, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before using our services.

1. BUSINESS IDENTITY
Legal Business Name: Radhaswami Threads
Brand Name: Kalyani Threads
Registration Number (GST): 24LCEPK3322C1Z1
Address : Ground Floor, Plot No. 64
Maha Laxmi Industrial Estate – 2
Bamroli Road
Surat – 394221
Gujarat, India
Jurisdiction: India
State: Gujarat
Operational Area: Udhna
Pincode :  394221

 

2. NATURE OF BUSINESS
Kalyani Threads is a manufacturer and supplier of specialty, fancy, and exclusive embroidery threads, supplying products primarily for:
Computer embroidery businesses
Textile professionals
Designers and boutiques
All products are intended for professional, commercial, and sampling purposes only.

3. ELIGIBILITY TO USE
By using this website, you confirm that:
You are at least 18 years old
You are purchasing for business or professional use
You understand the nature of bulk, curated, and sample-based products
Retail or personal consumer use is not the primary intent of this platform.

4. PRODUCTS & ORDERING MODEL
Our offerings include:
Boutique Curated Boxes (minimum selection required)
Bulk Curated Boxes (minimum quantity required)
Kalyani Threads Special (exclusive large-scale sampling)

 All orders:
 Are custom-curated or professionally assembled
 Require 100% advance payment
 Are subject to preparation timelines mentioned on the website

5. PRICING & TAXES
All prices are displayed in USD (United States Dollars)
All prices are inclusive of applicable Indian taxes
Prices do not include import duties or destination-country taxes
Any additional customs duties are payable by the buyer

6. PAYMENT TERMS
We accept payments via:
Paytm
Online bank transfer

Key conditions:
Orders are processed only after full payment
No dispatch is done without payment confirmation
For offline bulk manufacturing orders, separate payment terms may apply through direct communication

7. QUOTATION VALIDITY
Any quotation shared via website, email, or direct communication is valid for 7 days unless stated otherwise.

8. SHIPPING & DELIVERY
All shipments are made by air only
Dispatch timelines vary by product category
Tracking details are shared after dispatch
Delivery timelines depend on international courier and customs clearance
Kalyani Threads is not responsible for delays, loss, damage, or customs issues once goods are handed over to the courier.

9. NO REFUND / NO RETURN / NO EXCHANGE
All sales are final.
 There are:
 No refunds
 No returns
 No exchanges
 No goods return (GR)

A limited 48-hour complaint window applies only for issue review, not for refunds.
(Refer to Refund & Return Policy for full details.)

10. INTELLECTUAL PROPERTY
All content on this website—including:
Product concepts
Thread developments
Shade cards
Images
Descriptions
Curated collections
—are the intellectual property of Kalyani Threads.
Unauthorized copying, reproduction, or commercial misuse is strictly prohibited.

11. LIMITATION OF LIABILITY
Kalyani Threads shall not be liable for:
Business losses
Production delays
Design outcomes
Courier or logistics issues
Customs-related actions
Indirect or consequential damages

Buyers purchase products at their own professional discretion.

12. TERMINATION OF ACCESS
We reserve the right to:
Refuse service
Cancel orders
Restrict access
If a user violates these Terms of Service or engages in misuse of the platform.

13. GOVERNING LAW
These Terms of Service are governed by and construed under the laws of India, with jurisdiction in Gujarat.
 
14. CONTACT INFORMATION

For any questions regarding these Terms of Service, please contact us:
📧 Email: kalyanithread@gmail.com
📞 Phone: +91 93134 57776